Strategic IT Consulting

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Need to have a Long Term Technology Roadmap, IT Plan, IT Governance Framework, Build and Evaluate RFP's for Enterprise-wide Integrated Centralized Core Systems, Contact Commtex's IT Consulting Services.

Commtex's IT Consulting Services shall devise a five year IT Plan, set an IT Governance framework and list critical and optional business requirements in a form of RFP for selection of suitable centralized core IT products for a organization. The plan and interfaces shall align with the Business Strategy devised by the organization.
IT Plan - Commtex's IT Consulting Services shall list state-of-the-art software products in the market for both Generic and Industry Specific areas analyzing the business and services benefits.

The Generic solutions would encompass Financial Information System, Human Resources System, PayRoll, Administration, and also advanced technology oriented solutions viz. Enterprise-wide Office Automation Solutions, Customer Relationship Management, Enterprise-wide Data warehouse and others. This may lead to selection of appropriate products and screening of vendors providing these solutions.

The Industry solutions would encompass solutions for Bank's (Core Banking ...), Asset Management Companies (Compliance...), Stock Broker Firms (Trading, ...), Asset Recovery Companies (NPA, ...), Manufacturing Companies (Configuration Management...)..... - refer solutions.
IT Governance - The IT Consulting team also devises a controlling system in lines with the COBIT Governance framework for Planning and Organization, Acquisition and Implementation, Delivery and Support and Monitoring of software products and systems.

Business decisions can be taken whether to opt for outsourcing or using service delivery organizations for some of the new services the organization proposes to have. The plan shall list these solutions with ballpark cost estimates and appropriate timelines of implementation based on business priorities. Once the draft plan is finalised, the organization has a solid roadmap to enhance its services, grow and reap business benefits from IT.

All Strategic IT Consultants are familiar with IT Governance and State-of-the-art IT Products available today.

Advisory Consulting

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Need to enter a country market (India, Middle East) with your products (pharmaceutical, consumer products, ...), Acquire Joint Venture Partners, Setup Internet based Control and Marketing Systems, Contact Commtex's Advisory Consulting Services.

Commtex's Advisory Consulting Services team along with its partners gives Total Partnering Solutions for the company to enter the Indian and Asian Markets. Commtex provides an IT package available to investors that want the rights to the commercialisation of the different brands. This consists of a website, a webshop and ERP functionalities. Using the solution, Commtex and the organization is able publish an Expression of Interest with information on products to potential Joint Venture Partners and record all correspondence in its private database.
Commtex Advisory Services Team along with its Market Research and Business Development partners shall then provide

Market Research Reports - Commtex's Market Research partner shall help the organization, gain a brief understanding of consumers’ needs, discover consumers’ opinions on a range of issues, e.g., views on products’ prices, packaging, recent advertising campaigns thereby reducing the risk of product/business failure. Market research shall also provide detailed information regarding the current state of the market but it can also be used to anticipate future customer needs.  Organizations can then make the necessary adjustments to their product portfolios and levels of output in order to remain successful.

Business Strategy - Business Strategy and Business Plan shall focus on the markets, consumer segments, investment done with expected region-wise sales.

RFI/RFP - The Advisory Services team shall also devise a document which shall list critical and optional business requirements in a form of RFP for selection of suitable Joint Venture partners for your organization. The RFP is circulated to shortlisted companies/consortiums and a detailed proposal is sought.

Joint Venture Selection - On a selected date, Commtex's Advisory Services team and its partners shall then interview the JV partners and identify the right Joint Venture Partner based on the criteria devised jointly with the organization.

All Advisory Consultants are familiar with Strategic and advisory consulting, IT and are experts in respective domains.

Architecture Consulting

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Need to define Architecture for a new software project, or wish to review the architecture of existing systems, Contact Commtex's Advisory Consulting Services.

Commtex’s Architecture Consultants are experienced in the development and application of distributed component frameworks. Commtex's Architecture Consulting Services help the client successfully facilitate their software development architecture efforts in three areas.

Enterprise Architecture Consulting 

• Our consultants develop an architecture and define an infrastructure that will support the entire portfolio of projects. 
• We can assist our clients’ define and build a team and guide them through the initial stages of defining an architecture. 
• We can define effective processes such that the clients' architecture team supports their project teams effectively. 
  

Project-Level Architecture Consulting 

• Our  architecture consultants can assist clients through their projects' initial architectural modeling. 
• We can help in technical prototyping efforts to prove that an architecture works. 
• We mentor client’s staff in architectural modeling skills. 
  

Architecture Reviews 

• Our architects review a client's architecture, provide an assessment and specific recommendations for both enterprise and project-level architecture efforts.
• We can perform a fit analysis of vendor offerings (.Net, Enterprise Java Beans or DCOM) to ensure that our clients are purchasing products and services that are right for them.
• We can implement measures/processes to ensure that the architecture will take our clients where needed in the future. 

Commtex’s Architecture Consultants are experienced in the technology and industry best practices and ensure the product solution adheres to re-usability, usability and performance SLA's.

Program Management

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Starting a new project, need a strong Program Manager to estimate with varying alternatives and control software vendors and ensure implementation, Contact Commtex's Program Management Services..

Commtex’s Program/Project managers is thoroughly experienced in all phases of the project and keeps the software development project in control and ensure quality. Program/Project Management services translates business requirements into effective technology requirements in order to materialize the appropriate business solution for the client business need.

Our program/project management services keep the project focus on business objectives and the change management of requirements across all project teams. Our highly skilled and specialized consultants design, organize, and manage specific elements of the life cycle development and deployment process for your defined solution. We provide cost saving opportunities through incorporating common and shared solutions and reuse of industry best practices or existing solutions where appropriate.

Program Managers use comprehensive and proven methodology to design, organize, and manage specific elements of the project life cycle and are skilled in

Customer Expectation Management

• We correctly identify what is achievable from the project in terms of vendor capability, system performance, functionality and what can be not keeping business imperatives in mind for successful implementation of the project. 
• We define acceptable standards, an acceptance criteria and liase with all concerned user groups and software vendors to ensure software meets the acceptance criteria and project metrics.

Project Estimation, Costing and Business Analysis

• We correctly estimate and lay specific cost controls on the project to ensure the project is completed in the time frame and in the cost budgeted.
• We prioritize the requirements to ensure system value-addition starts as earliest as possible.

Project Life cycle management

• We provide cost saving opportunities through incorporating common and shared solutions and reuse of industry best practices or existing solutions where appropriate.
• We ensure strict requirements control, change management and ensure infrastructure and database to be in place to ensure the implementation is smooth and is as per schedule.
• We ensure the architecture follows the defined enterprise architecture framework thoroughly getting architecture reviewed periodically.
• We ensure strict adherence to CMMI Level 5 practices and ensure Project milestones are achieved as per schedule.

Onsite, Offsite and Offshore Team Management

• We ensure prototype is reviewed, Usability issues sorted out and Software Design meets the requirements.
• We ensure Project, Programs follow the Software Standards and Guidelines.
• We define SLA's and ensure Testing Cycles are complete, defects sorted out and software adheres to the SLA's.

All Industry/Business/Technical Program Project Management Resources shall be either be PMI Certified or Certified Quality Analyst familiar with PMBOK Project Management Process, SEI CMMI Level 5 or PCMM or Six Sigma.

Quality Management

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Having an existing project from another vendor in trouble, project not getting completed or not usable or having performance issues, Contact Commtex's Quality Management Services..

Commtex’s Quality management service reviews all phases of the project including requirements, planning, architecture and design, development (code reviews), testing processes and implementation and takes urgent steps to bring the project in control and ensure quality.

Project Lifecycle is analyzed and is re-planned. Expectations are reset and an action plan is devised with established acceptable performance metrics. A process is set in place to review and accept each functionality and use case in the system. Evidence is sought from Project teams to ensure good quality of the software product and solution, bringing the project into control.

The Quality Managers are Program Managers and are skilled in

Customer Expectation Management

• With revised scenario in mind, Quality Managers set revised standards to see what is achievable from the project in terms of vendor capability, system performance, functionality and what can be not done keeping business imperatives in mind for successful implementation of the project. 
• We reset acceptable standards, revise acceptance criteria and liase with all concerned user groups and software vendors to ensure an upgraded software meets the acceptance criteria and project success metrics.

Quality Reviews and Audits

• We conduct System Audit, Quality Reviews of all the artifacts concerned, the methodology and practices followed and list the problems in the system.
• We review the architecture, the usability issues, performance issues, data issues and the test metrics to analyze the root cause of the problems in the system.
• We redefine SLA's and and get agreement from all on the revised SLA's.

Project Action Plan and Project Control

• We set an action plan for revival of the Project and prioritize all the issues to be sorted out.
• We ensure Project, Programs follow the new Software Standards and Guidelines, ensure testing cycles are complete and defects removed.
• We ensure Project success with revised achievable success metrics

All Industry/Business/Technical Quality Management Resources shall be either be PMI Certified or Certified Quality Analyst familiar with PMBOK Project Management Process, SEI CMMI Level 5 or PCMM or Six Sigma.

On agreement from customer's management, Quality Managers may take the help from Commtex's Application Testing Services and Architecture Consulting Services to get the facts on the quality of the product before the system is rolled out into production.

Product Development

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Have an excellant revolutionary or evolutionary product idea! Want to reap business benefits with new technology products, want to keep intellectual property rights but do not want to incur huge development costs and risks, Contact Commtex's Product Development Services..

Commtex’s Product Development service understands the product concept, prototypes the product at offshore and estimates the product development cost managing the requirements, defining the architecture, in the software and hardware environment of choice. On agreeing to the estimates, customers can keep all the Intellectual Property rights for the product and can get a developed and tested product with minimal cost.

Product Management addresses all phases including concept, requirements, architecture and design, development and implementation and rollout at a pilot location. The Product Quality Testing ensures thorough testing from disparate virtual teams. Lifecycle releases can be reviewed by the customer at the client's desk with VPN connections.

The Product Development Managers understand the differance in Project and Product Lifecycle and use comprehensive and proven product development methodology during the development of the project. Product Managers take the help of specialists who are skilled in

Concept, Prototype and Research

• Our specialized teams are aware of innovative solutions, products and recommend the best options to be used in the development of the solution.
• Our specialists develop the prototype and demonstrate the customer using Internet tools as an evidence to get review and feedback.

Product Life Cycle management

• Product Managers manage requirements and scope in a phased manner and ensure product releases are rolled out as per schedule.
• We provide cost saving opportunities through incorporating common and shared solutions and reuse of industry best practices or existing solutions where appropriate.
• We use advanced architecture concepts like Model Driven Architecture ... where applicable and use best practices where necessary.
• We ensure strict adherence to CMMI Level 5 practices and thorugh testing is done prior to rollout.

Product Pilot Implementation

• Product is tested in beta and is implemented as a pilot prior to launch.
• We ensure the customer and customer's customer and users to be completely satisfied in terms of performance, functionality, accuracy and reliability of the product.

Product Release management

• Product Releases Managers manage the requirements in releases based on priorities set by the customer keeping business imperatives in mind.
• Here also, we ensure strict adherence to CMMI Level 5 practices and thorugh regression testing prior to release.

All Industry/Business Product Management Resources shall be either be PMI Certified or Certified Quality Analyst familiar with PMBOK Project Management Process, SEI CMMI Level 5 or PCMM or Six Sigma.

All Technical Management Resources are certified Java/Microsoft/Oracle Professionals.

On getting the agreement from the customer, Commtex's Product Services group can take the help of Architecture Consuting services and Testing Services wherever appropriate.

Product Services group help the client in concentrating on niche areas of product marketing and relationships getting full business benefits by leaving the development, maintenance and support operations to Commtex.

Application Development

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Need an application functionality port to new environments (Web Services, Dot Net, J2EE), reap business benefits of newer technologies and reduce maintenance costs!, Contact Commtex's Application Development Services..

Commtex’s Application Development Service personnel are thoroughly experienced in software development, testing and implementation and use advanced programming concepts, onsite-offshore methodologies and develop the application in the environment of choice. Software is developed at onsite or offshore and shall be thoroughly tested and implemented in the client's production environment. The software is developed feature by feature, functionality rules are documented, implemented and tested and the client gets a new high performing system with advantages of high-end technologies and reduced maintenance cost.

Project Development and Implementation addresses all phases of the project including Planning, requirements, architecture, design, development, implementation and rollout.

Project Planning

• Project Managers are assigned from the Program Management Services who develop project plans, set milestones, manage teams and use comprehensive and proven methodology to deliver project on schedule in the budgeted cost.
• Planning is done and methodology (UML, Product Development, Waterfall...), usage of development tools and environment is arrived after discussing with client.

Requirements Management

• A study team studies the system in detail and requirements are defined into a concise functional specification document, reviewed and verified by client.
• All requirement artifacts (Use Cases, Sequence Diagrams....) are documented and are ensured to be reviewed and verified by subject matter experts and accepted by the client management.

Software Architecture and System Design

• Architects are assigned from the Architectural Services who align the architecture to the existing enterprise architecture or else devise a new architecture in line with the latest technologies as per client needs.
• A navigational prototype is built and reviewed by the client in the environment showing evidence of the system.
• A core design team designs the system into a set of modules and components with emphasis to scalability, reliability, performance and use of re-usable components wherever necessary.
• All required artifacts are documented and ensured to be reviewed by subject matter experts and verified by the client

Software Application Development

• Teams are formed and training is imparted to all member of the team to develop code as per programming standards.
• Team uses collaborative and configuration management tools (SharePoint Portals, Visual Source Safe...), and maintain a complete knowledge repository of all artifacts and code developed in the project.
• The software is developed, code review is performed, unit tested and integrated into a demonstrable system.

System and Integration Testing

• Software is tested for each functionality in the system. The project manager and the client gets a complete transparency on all the facts of the project.
  
  
• Software is demonstrated at a client's place with emphasis to performance, usability and accuracy of the system. Metrics are published.
• As per customer needs, special independant testing is performed to thoroughly test the project/product prior to delivery to the customer. The independant testing team define separate system level test cases and use advanced regression testing tools to ascertain the health of the system prior to delivery and rollout.

System Implementation

• Data Migration is performed and system results are obtained and published.
• Acceptance Testing is performed in the Client's development environment and success metrics are published.
• System performance, usability and accuracy is reviewed and accepted by the client with all the reviewed deliverables.

All Industry/Business/Technical Application Development Resources are certified in the technology to be used and are thorough with Programming Standards, Concepts and Techniques, Coding, Testing, User Interface and Database Management.

Application Maintenance

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Need to Outsource Maintenance Services, 24x7 Helpdesk and take cost advantages. Contact Commtex's Application Maintenance Services..

Commtex’s Application Maintenance Service is thoroughly experienced in software maintenance, testing and implementation and use proven maintenance methodology to maintain applications in the environment of choice. Software is maintained at offshore and releases are managed before acceptance. All phases of the project are addressed including release management, release requirements, architecture and design, development, code review, implementation and acceptance support. The system is thoroughly tested with all the functionality rules and the client gets the new release with all set performance benchmarks.

Project Management

• Project Managers/Leads are assigned from the Program Management Services who use established maintenance procedures and guidelines as per CMMI Level 5 Practices.
• Maintenance and Enhancement requests are clearly separated and for each request, effort estimates are given and verified by client prior to starting the work.

System Study and Impact Analysis

• Commtex's application maintenance team studies the system and conduct an Impact analysis listing all the components required for modification.
• Each component change is documented and reviewed by subject matter experts prior to code change.

Program Modification and Unit Testing

• On verification and go-ahead by SME's, program's are modified and code review is performed.
• Changes are documented and all maintenance procedures are followed.

System Testing and Acceptance

• Testing Resources are assigned from the Application Testing Services group who develop integrated system level test cases and test plans and get them reviewed by customer's subject matter experts.
• System Testing is performed for each release prior to delivery. The testing team use advanced regression testing tools to thoroughly test the project/product release.
• The team also helps the customer with acceptance criteria and preparation of acceptance data for each enhancement.

All Industry/Business/Technical Application Maintenance Resources are certified in the technology used and are thorough with Programming Standards and Techniques, Testing Techniques and User Interface Development and Database Management.

Testing Services

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Need specialized testing services for testing your new or maintained product developed by another vendor or inhouse?. Contact Commtex's Application Testing Services..

Commtex’s Application Testing Resources prepare System Level Integration test plans, manage test cycles and use advanced regression testing tools to thoroughly test the product.

System Test Cases Development

• The testing team reviews the functional documents, use cases and detail test cases are developed for each and every functionality of the system.
• System test cases also include performance test cases and special functionality test cases for data migration.
• All system test cases are then sent to SME's for review and verification.

System Test Cycle planning

• Test Managers/Leads plan and develop the testing strategy.
• Multiple cycles of testing are planned as per customer's and project's need and is integrated in the overall development plan.

System Testing Services

• Testing resources are allocated and system testing is performed as per plans.
• For each test cycle, thorough testing is performed and results are published to all.
• System testing includes data migration testing test cases and acceptance testing cases.
• Testing team use advanced automated regression testing tools and generates results to the customer.

Acceptance Testing, Verification and Approval

• Special Acceptance Testing is performed prior to delivery.
• Performance Testing results are published and the client is communicated on the usability of the system.
• System is approved with success metrics only if the SLA's are met.

All Industry/Business/Technical Application Testing Resources are certified in Programming Standards and Techniques, Testing Techniques and User Interface Standards and Database Management.

ECommerce Services

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Need specialized services to start on the Internet, wish to develop portals and publish services and products of your organization,Contact Commtex's ECommerce S Services..

Commtex’s ECommerce Services provides a range of design and development services aimed at selling your products and services using the Internet. Everything we do is promotionally oriented from the way we position your business prominently in major search engines to how we engage your customers when they enter your web site and support them in their selection of your products and services over your competitors. Our end-to-end Ecommerce Services starts right from concept to business setup on the internet and then from service launch continues all the way to support marketing of the site.

Business Analysis
Our business analysis services serve to high light deficiencies and clarify objectives for the project work ahead. We'll help you identify your customers and what they need. Who your competitors are and what you offer that they cannot.

Brand Identity Development
Our brand identity development services will make your business offerings both appealing and distinct and more importantly, appropriate for your target market segment. We offer professional logo design and print production services to create a consistent, family-feel across all your marketing materials.

Content Development
Our content development services cover a wide spectrum of activity from overall site architecture and navigation development, copy writing and multimedia development, usability and browser compatibility testing. Our work is fully web standards compliant for ease of maintenance and future operability with advances in browser technology and hand-held devices.

Custom Web application development
We build applications to save companies money through increasing internal efficiencies and productivity through Web services. Customers have an option to use DOT Net or J2EE technologies.

Search Engine Optimization/Positioning
We work exclusively with the top three main sources of traffic: Google, MSN and Yahoo on a campaign basis. Keyword/phrase research and HTML tag optimization, landing page development, Search Engine positioning, statistical analysis and reporting.

All Industry/Business/Technical ECommerce Resources are certified in .NET, J2EE, XML, Web Services. Specialized resources are certified in Content Management.

Business Intelligence Services

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Need to analyze who are your profitable customers, wish to develop decision support systems from your datawarehouse or build one from scratch,Contact Commtex's Business Intelligence Services..

Commtex’s Business Intelligence Services provides a range of analytical services aimed at arriving at the right decisions to atract, retain customers. Our end-to-end Business Intelligence and Datawarehouse Services starts right from datawarehouse setup to building a range of data marts for Market Analytics, Decision Support and MIS.

Commtex's Business Intelligence Services can build a range of systems satisfying the managements need.

Market Analystics

• The Marketing Analytics System can help the management to gain a deeper understanding of customers and maximize the organization's marketing ROI. This would also help the management with the information needed to evaluate the organization's performance in attracting and retaining customers.
• The system can also help the organization in providing quality goods and services, delivering on commitments to customers and improving the effectiveness of customer interactions.

Decision Support System

• Once the datawarehouse is developed, multi-dimensional data marts can be developed as a part of MIS as a decision support system initiative.

Cube Building

• We can build cubes and demonstrate the customer to use advanced datawarehousing tools (Cognos, Oracle Discoverer, Express...) to build and define cubes based on organization's needs. Users can then use their own desktop's to get the information on a click of a key.

All Industry/Business/Technical Business Intelligence Resources are certified in ORACLE, SQL*Server and a range of frontend tools ORACLE, Cognos....

Product Implementation

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Need a industry specific product integrated with existing systems and implemented at site.Contact Commtex's Product Implementation Services..

Commtex’s Product Implementation and Integration service are thoroughly informed on the product and conduct a detail study of the organization's existing systems, develop and manage the integration project rolling the system into production environment. Package implementation addresses all phases including plans, requirements, Interface architecture and design, product configuration, interface development, implementation and rollout.

The Product Implementation Managers use comprehensive and proven package implementation methodology and are skilled in

Product features and functionality

• Our package implementation team is fully aware of the features and functionality of the product and recommend the best options to be used in the implementation of the solution.
• Team includes a Product Configurator who shall configure the product to the best advantage of the customer.
• Product Implementation Manager are thoroughly knowledgeable of the package implementation guidelines and use them exactly as per the recommendations of the software supplier.

Interface Design - Online and Batch

• We design interfaces and define inputs, outputs and frequency of each interface in order to smoothly role the product in the customer's environment.
• We develop both online and batch interfaces wherever applicable and thoroughly test the same prior to integrating the same in the customer's environment.

Data Migration, Implementation and Rollout

• We migrate the live data in the new product database and get the product results during implementation, prior to rollout.
• Product Implementation Quality Testing ensures thorough testing from disparate virtual teams present at offshore through VPN connections.
• We ensure smooth implementation and rollout of the new system giving emphasis to quality, usability and business benefits.

All Product Implementation Management Resources shall be either be PMI Certified or Certified Quality Analyst familiar with PMBOK Project Management Process, SEI CMMI Level 5 or PCMM or Six Sigma.

All Product Implementation Resources are knowledgeable in the Software and Hardware environments and Product Implementation processes.

Example's of Products Implemented :

Trading Systems for ShareBrokers, Asset Management Institutions
Compliance System for Asset Management Institutions

ERP Implementation Services

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Need SAP, Peoplesoft, Oracle ERP product integrated with existing systems and implemented at site.Contact Commtex's ERP Implementation Services..

Commtex’s ERP Implementation and Integration service are thoroughly experienced in product, configures the product to suite the needs of the client and implements the required modules of the system and rolles it into production environment.

The ERP Implementation ensures data migration and thorough testing of the system either from teams present at client's place or disparate virtual teams present at offshore connected through VPN connections.

The ERP Implementation Managers use comprehensive and proven implementation methodology of the ERP product in question and are skilled in

ERP Product features and functionality

• Our ERP implementation team is fully aware of the features and functionality of the ERP product and recommend the best options to be used in the implementation of the solution.
• Team includes a ERP Product Configurator who shall configure the product to the best advantage of the customer.
• ERP Implementation Manager are thoroughly knowledgeable of the ERP implementation guidelines and use them exactly as per the recommendations of the software supplier.
• We customize the ERP Product and the integrated solution as per the requirements of the customer in the ERP Product's development environment.

Interface Design - Online and Batch

• We design interfaces and define inputs, outputs and frequency of each interface with external systems which are already in place in order to smoothly role the product in the customer's environment.
• We develop both online and batch interfaces wherever applicable and thoroughly test the same prior to integrating the same in the customer's environment before rollout.

Data Migration, Implementation and Rollout

• We migrate the live data in the ERP database and communicate the results during implementation, prior to rollout.
• ERP Implementation Quality Testing ensures thorough testing from disparate virtual teams present at offshore through VPN connections.
• We ensure smooth implementation and rollout giving emphasis to quality, usability and business benefits.

All ERP Implementation Management Resources shall be either be PMI Certified or Certified Quality Analyst familiar with PMBOK Project Management Process, SEI CMMI Level 5 or PCMM or Six Sigma.

All Industry/Business/Technical ERP Implementation Resources are certified in ERP Product Implementation and Database Management.

CRM Implementation Services

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Need Siebel, Oracle, Peoplesoft CRM or SugarCRM product integrated with existing systems and implemented at site.Contact Commtex's CRM Implementation Services..

Commtex’s CRM Implementation and Integration service are thoroughly experienced in the CRM product, configures the product to suite the needs of the client, implements the system and rolles it into production environment.

The CRM Implementation ensures data migration and thorough testing of the system either from teams present at client's place or disparate virtual teams present at offshore connected through VPN connections.

The CRM Implementation Managers use comprehensive and proven implementation methodology of the CRM product in question and are skilled in

CRM Product features and functionality

• Our CRM implementation team is fully aware of the features and functionality of the CRM product and recommend the best options to be used in the implementation of the solution.
• Team includes a CRM Product Configurator who shall configure the product to the best advantage of the customer.
• CRM Implementation Manager are thoroughly knowledgeable of the CRM implementation guidelines and use them exactly as per the recommendations of the software supplier.
• We customize the CRM Product and the integrated solution as per the requirements of the customer in the CRM Product's development environment.

Interface Design - Online and Batch

• We design interfaces and define inputs, outputs and frequency of each interface with external systems which are already in place in order to smoothly role the product in the customer's environment.
• We develop both online and batch interfaces wherever applicable and thoroughly test the same prior to integrating the same in the customer's environment before rollout.

Data Migration, Implementation and Rollout

• We migrate the live data in the CRM Product database and communicate the results during implementation, prior to rollout.
• CRM Implementation Quality Testing ensures thorough testing from disparate virtual teams present at offshore through VPN connections.
• We ensure smooth implementation and rollout giving emphasis to quality, usability and business benefits.

All CRM Implementation Management Resources shall be either be PMI Certified or Certified Quality Analyst familiar with PMBOK Project Management Process, SEI CMMI Level 5 or PCMM or Six Sigma.

All Industry/Business/Technical CRM Implementation Resources are certified in CRM Product Implementation and Database Management.